Return Policy

How do I return an item purchased on Mall of Aviation?

Conveniently place your return request online if you’ve received an item in a ‘Damaged’, ‘Defective’ or ‘Not as Described’ state.
For additional instructions check your email/SMS. We send you important updates from time-to-time.
Mail support@mallofaviation.com for any kind of returns explaining all the concerns.

 

 

Important:

Please ensure that the product is in unused and original condition. Include everything from the package you’ve received including price tags, labels, original packing, freebies and accessories.

 

Hassle-free Returns:

We try our best to offer you a hassle-free returns experience.

– Returns including all replacements/pickups are done free of cost.

– In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account.

– We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup.

– In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.

– In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

– Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.

 

Returns are subject to the Seller’s return policy. Returns are covered by the 10 Day Replacement Guarantee for sellers with Mall of Aviation Advantage.

Exceptions:

There are certain scenarios where it is difficult for us to support returns.

-Return request is made outside the specified time frame.

-Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.

-Defective/damaged products that are covered under the manufacturer’s warranty.

-Product is damaged due to misuse or Incidental damage due to malfunctioning of product.

-Specific categories like innerwear, lingerie, socks and clothing freebies.

-Any consumable item that has been used or installed.

-Products with tampered or missing serial numbers.

-Made-to-order / custom jewellery.

-Fragile items, hygiene related items.

 

What is mallofaviation’s Friendly Returns policy

At Mall of Aviation, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

 

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.

 

We assure you that all products sold on Mall of Aviation are brand new and 100% genuine. In case the product you received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, our Friendly Returns policy has got you covered.

 

Possible resolution could be Replacement, Exchange or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 10 Day Replacement Guarantee for sellers with Mall of Aviation Advantage.

 

 

Replacement

 

If you have received an item in a ‘Damaged’ or ‘Defective’ condition, or it is ‘Not as Described’ by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller’s policy when buying or before initiating a return for a replacement.

Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

 

Exchange

If you are not satisfied with the item delivered, you can request an exchange. All this again, at no extra cost to you. Be sure to check the Seller’s Return Policy when buying or before initiating a return for exchange.

Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

 

What is mallofaviation’s Replacement Guarantee?

If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 30 days of delivery .
Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.

 

 

Do I get 30 Day Returns on products with the ‘Mall of Aviation Advantage’ badge?

You are eligible for 30 Day Returns towards a new replacement, in case you’ve received a damaged or defective item. In case, a replacement cannot be issued, a refund will be provided.

 

 

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

– Return request is made outside the specified time frame

– Product is damaged because of use or Product is not in the same condition as you received it

– Specific categories like innerwear, lingerie, socks and clothing freebies

– Defective products which are covered under the manufacturer’s warranty

– Any consumable item which has been used or installed

– Products with tampered or missing serial numbers

– Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories

– Made-to-order / custom jewellery

– Fragile items, hygiene related items

 

 

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.