FAQ

Top Queries

Why have I not received my order yet?

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS  informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.

 

How do I place a return/replacement request on mallofaviation.com?

If you want to return/replace a product on Mall Of Aviation, please follow these steps:

  1. Create a return/replacement request online. You can replace the product bought on Mall Of Aviation within 7-days of delivery. Login to your Mall Of Aviation Account and go to MY ORDERSsection. 3. Select the item you wish to replace and click on the Return/Replace link against the order. 4. Choose return/replacement option and fill in the required details. 5. Once the return/replacement request is created, we will ensure that it is processed as soon as possible.

 

How do I place a cancellation request on mallofaviation.com?

If you wish to cancel your order, please follow these steps:

  1. Create a cancellation request online.
  2. Click on the Cancellink against your order in the MY ORDERS section in My Account.
  3. Choose cancellation option and fill in the required details.
  4. Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

* Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.

How long will it take me to receive the refund for my return?

We take anywhere between 7-15 days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made.

How long will it take me to receive the refund after I cancel the order?

We take anywhere between 7-15 days to complete your refund request. The refund amount will be credited to the same account from where payment was made. Refunds can also be made in the form of Mall Of Aviation Cash (MOA Cash) that can be used for your future purchase on mallofaviation.com.

What should I do if I find my package opened or tampered with upon delivery?

Mall Of Aviation believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return/Replace option in your MY ORDERS page within the 24 hours. We will look at it immediately and get back to you.

If I receive a physically damaged product, can I get it replaced?

Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps: 1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton. 2. If you are concerned, don’t open the product yourself. Call the Mall Of Aviation customer care for further assistance.

I have placed my order. What next?

Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS. You can then TRACK ORDER by logging into your Mall Of Aviation Account’s MY ORDERS section.

If I receive a wrong product, can I get it replaced?

We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or get in touch with us. You will also have the option to choose refund for the product.

Do I have to pay any shipping and delivery charges?

Shipping and Delivery charges are particular to a product and have been mentioned on each product page. The charges will vary depending on your location. For many products on Mall Of Aviation, the shipping and delivery is provided free of cost when the minimum order value is Rs 1000.

 

Will I be informed once my order is processed?

Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.

How do I check the status of my order?

Visit the MY ORDERS page in your My Account and click on TRACK ORDER to get real time status of your order.

Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?

For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.

What should I do if I find my package opened or tampered with upon delivery?

Mall Of Aviation believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return/Replace option in your MY ORDERS page within the TrustPay period. We will look at it immediately and get back to you.

Why did I receive a partial order?

We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately. Do not worry, your order is on its way to you!

The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfil your order, we will refund you the full payment made towards that particular product, at the earliest.

How can I find out if Mall Of Aviation delivers to my location?

You can find out if mallofaviation.com delivers to your location by using the courier serviceability tool located on the right side of the product on all product pages. Mall Of Aviaton keeps updating the list of serviceable Pin Codes. So, if delivery option is not available right now, please come back to see if this has changed.

The status on the tracking website shows delivery was attempted but I was not there. Is it possible to get the delivery now?

The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.

How can I get my orders delivered faster?

Mall Of Aviation offers Same/Next-Day Delivery for a faster delivery of your order. If you order using this delivery option, then your order will be delivered to you by end of same/next business day. This delivery option is available only for select cities and items. To check if this option is available to you, check for Same/Next-Day Delivery option mentioned on the right side of the product image on the product page.

Is it possible to get my order delivered Same/Next-Day?

Yes, it is! During checkout, please select the Same/Next-Day delivery option, depending on whether this product can be shipped by this option to your location. Next-Day delivery is charged at Rs.100 per product in your order. Same-Day delivery is charged at Rs.200 per product in your order.

What if the order is not delivered as per promised date?

In case the order is not delivered on the promised date for Same-day/Next-Day delivery, Mall Of Aviation will remit the shipping charges borne by you as MOA cash. As per mallofaviation’s Compensation Policy, double the shipping charges will be credited to your Mall Of Aviation account.

 

Please note that the ‘Compensation Policy’ does not hold in the following cases: • If the address or PIN Code provided is incorrect • Nobody is present at the address to collect the shipment • If cash is not ready at the time of delivery • If you ask for a delayed delivery • If you request for self-pickup at later point in time

Do you ship internationally?

Unfortunately, we do not deliver products internationally at this point in time. However, you can place your orders to India from any part of the world.

ore the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.

 

Why was my order cancelled by Mall Of Aviation?

We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons: • If product is out of stock or is discontinued • Inaccuracies or errors in pricing information

We will inform you about the cancellation of your order and share details if partial order is cancelled or whole.  We will contact you if any additional information is required to accept your order.

 

If I receive a physically damaged product, can I get it replaced?

Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps: 1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton. 2. If you are concerned, don’t open the product yourself. Call the Mall Of Aviation customer care for further assistance.

 

I have requested a replacement, when will I receive it?

Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail/sms advising you on the estimated delivery date. Based on customer location, delivery span varies.

Is there any product not eligible for replacement/return?

All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:

  • Items that have been worn/washed/soiled
  • Innerwear, lingerie cannot be returned on account of hygiene
  • Products which were sold as combos/sets, are not eligible for return/replacement as individual items
  • Seal open branded electronic items cannot be returned in case of not being happy with the product as they can’t be resold

In case of branded electronic items, brands’ return, repair and replacement policy will apply.

 

What if I choose to have my order replaced and the product is sold out?

Replacement can be initiated only if the product is in stock. Unfortunately if the product is out of stock then refund is initiated after your confirmation.

 

Return & Refund

 

What is mallofaviation.com’s 7-day Return Policy?

mallofaviation.com gives you the option to replace and/or return the products bought on Mall Of Aviation within 7 days of the receipt of the order. The 7-day Return Policy at Mall Of Aviation is a “No Question Asked Policy”. You can return/replace the product if you are not satisfied: • With the quality of the product • With the fitting of the product • Or if you receive a damaged product All items to be returned or replaced must be unused and in their original condition with all original tags and packaging intact. Exceptions to the Return Policy: Products such as Lingerie, innerwear, washed products, products sold as combos, opened electronic products are not eligible for return. Click here to know more about our Return Policy.

 

How do I place a return request on Mall Of Aviation?

If you want to return a product on Mall Of Aviation, please follow these steps:

  1. Create a return request online. You can return the product bought on Mall Of Aviation within 7-days of delivery. 2. Login to your Mall Of Aviation Account and go to MY ORDERSsection. 3. Select the item you wish to replace and click on the Return/Replacelink against the order. 4. Choose return option and fill in the required details. 5. Once the return request is created, we will ensure that the return is processed as soon as possible.

How long will it take me to receive the refund after I cancel the order?

We take anywhere between 7-15 days to complete your refund request. The refund amount will be credited to the same account from where payment was made. Refunds can also be made in the form of Mall Of Aviation Cash (MOA Cash) that can be used for your future purchase on mallofaviation.com.

 

How long will it take me to receive the refund for my return?

We take anywhere between 7-15 days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders,  refunds can either be made in the form of Mall Of Aviation Cash (MOA Cash) that can be used for your future purchase on mallofaviation.com or can be in the form of an NEFT transfer to your bank account.

 

Do I have to return the free gift received along with the product while returning the product?

If the product bought on mallofaviation.com comes with a free gift, you will have to return it along with the product you have raised return request for.

Is it possible to get an NEFT refund if I paid through Credit/Debit card or Netbanking?

We are sorry, but the refund amount will be credited to the same account from where the payment was made. However, you can opt for an NEFT transfer to your bank account if your mode of payment was Cash on Delivery.

I used MOA cash for an order. But later, I cancelled/returned the order. How will my MOA cash be refunded?

Do not worry, in case you have used MOA Cash to place an order and the order was cancelled/returned, the MOA Cash will be refunded to you Mall Of Aviation Account.

Do I need to pay the courier company to send my product back? Will I get the money back?

Once you have raised a return/replace request on Mall Of Aviation, we will arrange for a reverse-pickup of your product. The delivery charges for your return/replace will be borne by us.

In case the facility of reverse-pickup is not available at your location, you will be required to ship the product to us. The shipping charges borne by you for the return/replace will be refunded back to you in the form of MOA Cash to your Mall Of Aviation Account.

Payments

What are the modes of payment for purchasing on mallofaviation.com?

We accept the following modes of payment: • Debit/Credit Cards/Netbanking of all major banks • Credit Card EMI • Cash Card/Wallet • E-Gift Voucher • Mall Of Aviation Cash (MOA Cash)

 

What is Mall Of Aviation Cash (MOA cash)?

Mall Of Aviation Cash (MOA cash) is a type of money that can (only) be used on Mall Of Aviation to make purchases. MOA cash is non-transferrable. Mall Of Aviation reserves the right to amend policies related to distribution/redemption of MOA cash. To know how to use MOA Cash, please click here.

How do I check my MOA Cash balance?

To check the MOA Cash balance, you need to click MY ACCOUNTS and check MOA CASH.

What information does Mall Of Aviation store when I save my card?

We store only the card number, the cardholder name and the card expiry date. We do not store the CVV number or the 3D secure password. Even for a saved card, you need to enter your CVV number for every transaction, thereby keeping the control with you.

Does MOA Cash have an expiry date?

YesMOA Cash has an expiry of 6 months from the date it was credited in your account.

What is the advantage of saving my card on mallofaviation.com?

Saving card details is an advantage while shopping on mallofaviation.com. Everytime you proceed to make a payment, you do not have to enter your card details and can opt for express checkout. This not only saves time but you can continue shopping even when you are not carrying your card with you.

How many cards can I save on Mall Of Aviation?

You can save multiple card details in your account on mallofaviation.com. During payment process, you will be given a choice to choose from the saved cards to make a payment. You can also choose to enter details of a new card to proceed with the payment.

My transaction failed but the money was deducted from my account. What should I do?

We regret the inconvinience caused. Please fill in our Contact Us form available under the Any Other Query section with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.

 

My Account, Login & Alerts

Do I have to register to shop at mallofaviation.com?

No, you are not required to register yourself to shop on mallofaviation.com. You can login as guest and shop unlimited with us.

Although, we suggest you to create an account with us. This would help you to store your information with us and you do not have to enter your details everytime you shop with us.

What are the benefits of creating an account on mallofaviation.com?

Creating an account on mallofaviation.com is beneficial in many ways. You will have access to:

 

My Orders– Quickly and easily manage your orders such as View Details, Track, Cancel and Return/Replace etc.

My MOA Cash – Check your MOA Cash Balance

My E-Gift Voucher Balance – Check your E-Gift Voucher Balance

My Shortlist – View all your shortlisted products

Recommendations For You – Based on your past searches, we recommend products especially suited for you

My Mall Of Aviation Circle – It an invite only program where you get a chance to receive exclusive promo codes for shopping

 

You will also be eligible to receive ongoing discounts and offers.

Are there any registration charges for creating an account on Mall Of Aviation?

No, there are no registration charges applicable for creating an account with us. It is absolutely free of cost.

What should I do if I have trouble with logging in?

If you have trouble logging in, please follow these instructions: • Check your login details. Your login username is the e-mail address you used for registration. • Please make sure that your web browser accepts cookies. • If you have forgotten your password, reset your password using the ‘Forgot your Password’ link on the ‘Sign in’ page. • If you are still unable to access your account, please contact Customer Care helpdesk and indicate the problem. We will assign you with a new password, and you can change it once you log in. Please note that sometimes the problem might be caused due to system maintenance at our end. In such a case, please wait for 30 minutes and try again.

Should I be concerned about the privacy of my personal details I have shared with Mall Of Aviation?

Do not worry! We are absolutely committed to safeguarding your personal information. The personal information collected is done to enable us to send you the products you have ordered and to validate your identity, as well as to provide us with a way to get in touch with you if the need should arise. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. We do not pass on, trade or sell your personal information to anyone. In case you need more details please go through our PRIVACY POLICY.

What should I do if I forget my password or my password does not work?

Do not panic. Please follow the steps mentioned below to reset your password: • Click on ‘My Account’ on the top right side of the mallofaviation.com homepage. • Click on the Forgot your Password link displayed on the page. • Enter your registered e-mail id and you will receive a link to reset your password in your mailbox.

What if I don’t want to receive any more SMS and E-mails from Mall Of Aviation anymore?

You can unsubscribe from our e-mails by clicking the Unsubscribe link at the bottom of the e-mail you have received from us. Please share your reason(s) for unsubscribing so that we can examine it and serve you better in future.

Would my Mall Of Aviation account be deleted if I do not shop for 6 months?

No. Your mall Of Aviation account does not have an expiration date. You can shop on our site anytime and discover exciting offers.

If I add few products in my wish list, will it expire after few days?

Yes, absolutely! You can save the products you like in your wishlist for future purchase so that you do not waste time searching for them later. Please note that the price and availability of products remain subject to change. Your Wishlist serves only to remind you of products that you want to buy.

 

Support & Feedback

I want to sell my products on mallofaviation.com. Who do I get in touch with?

We welcome you to join our Mall Of Aviation family as a seller. You need to fill a form and within few hours you can start selling your products on mallofaviation.com. Click here to fill the form.

How do I give a review about my purchase on mallofaviation.com?

We encourage our customers to share their shopping experience with larger audience by writing Reviews. On every product page you will find a review section where you can write a review, upload videos and images of the product. Reviews can fetch you badges and likes of other customers who found it useful.

How do I get in touch with mallofaviation.com’s Customer Care Support?

For any assistance or help please get in touch with our Customer Care Support at +91 92126 92126 (available 24 Hours, 7 Days a Week).

How to write Customer-Friendly Reviews?

When you write a review, it helps other customers to make a decision of purchase. Please keep a note of below points while writing a review:

  • Product centricity:Concentrate only on product feedback and DO NOT include service or seller feedback. Reviews with such content will NOT BE made live • Simple language: Keep the language simple, light and in your own words • Be crisp: If the details run long, break the review into readable short paragraphs and bullets • No profanity: Profanity, copyrighted comments or any copied content must be avoided • Share your experience: Explain what you liked and disliked about the product. The most helpful reviews are the ones that help readers know exactly what to expect • Pros & cons: Select or add appropriate pros & cons to give a quick summary of your review to the reader • Best usage: Mention best uses of the product and why should one buy it